b88 Privacy Policy – How We Handle Your Personal Data

You have the right to request a copy of the personal data that b88 holds about you at any time. To make an access request, contact our support team with your account details and we will provide the relevant information within a reasonable timeframe. We may need to verify your identity before releasing any data to ensure that your information is not disclosed to an unauthorised party. Access requests are processed free of charge in most circumstances. If your request is complex or involves a large volume of data, we will inform you of any applicable timeframe extension. This right applies to all personal data we hold, including registration details, transaction records, and communication history. Exercising this right does not affect your ability to continue using the b88 platform.

If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update basic account details such as your contact number or address directly through your b88 account settings. For changes to identity-related information such as your name or date of birth, you may be required to provide supporting documentation to confirm the correction. We will process correction requests promptly and will notify you once the update has been made. Keeping your information accurate helps ensure that your account functions correctly and that payments are processed without delays. If you believe a correction has not been applied properly, you may escalate the matter through our support channel. Accurate data also helps us provide you with a better and more personalised experience on the platform.

You may request the deletion of your personal data from b88 systems, subject to our legal obligations to retain certain records for regulatory and financial compliance purposes. Where deletion is possible, we will remove your data from active systems and ensure it is no longer used for any purpose. Requests for erasure are typically processed when an account is permanently closed and all outstanding balances have been settled. Some data, such as transaction records, may need to be retained for a minimum period as required by Philippine financial regulations even after account closure. We will inform you clearly of what data can be deleted immediately and what must be retained, along with the reason and expected retention period. Once the retention period has passed, the remaining data will be securely deleted or anonymised. For questions about data deletion, the FAQ page provides further guidance.

b88 uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security) protocols, ensuring that your information cannot be intercepted during transmission. Our servers are hosted in secure data centres with restricted physical and digital access controls, and are monitored continuously for suspicious activity. We conduct regular security assessments and apply software updates promptly to address any identified vulnerabilities. Staff who have access to personal data are trained in data protection practices and are bound by confidentiality obligations. In the event of a data breach that affects your personal information, b88 will notify you and the relevant authorities in accordance with applicable Philippine data privacy laws. We encourage you to also take steps to protect your own account by using a strong password and enabling any available security features.

b88 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and customer support tools, but only to the extent necessary for them to perform their services. All third-party providers we work with are required to handle your data in accordance with applicable data privacy standards and are prohibited from using it for any purpose beyond the service they provide to b88. We may also disclose your data to regulatory authorities, law enforcement agencies, or courts in the Philippines if required to do so by law or in response to a valid legal request. In the event that b88 undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance. We do not transfer your personal data outside of the Philippines unless adequate data protection safeguards are in place. For a full list of the types of third parties we work with, please contact our support team.